Picking up a specific call from call queue

[KT90025]

Is there a way to pick up a particular call from call queue? Or does it act like a FIFO Queue where once a call goes in, it cannot be retrieved until it reaches the top of the queue?

Thanks for your help

[dpodolsky]

There is not current way to pick up an individual call waiting in the queue. We have a request to add this feature to the product. You are correct that the queues are FIFO.

[DavidAnderson]

I'll add my support behind this enhancement as well. It goes along with being able to rank queue priorities.

Thanks,
David