Talk with others about developing applications for Switchvox
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Is there a way to pick up a particular call from call queue? Or does it act like a FIFO Queue where once a call goes in, it cannot be retrieved until it reaches the top of the queue?
Thanks for your help
- Posts: 1
- Joined: Tue Apr 03, 2012 6:18 pm
There is not current way to pick up an individual call waiting in the queue. We have a request to add this feature to the product. You are correct that the queues are FIFO.
- Posts: 325
- Joined: Thu Apr 23, 2009 2:35 pm
I'll add my support behind this enhancement as well. It goes along with being able to rank queue priorities.
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- Joined: Thu Apr 21, 2011 12:00 pm
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