I have a question regarding some queue fields, in particular max_wait_time_completed_calls and avg_wait_time_completed_calls. The variables seem self explanitary, however the results seem to be either wrong, or potentially reversed. In the below request we get a response back with the following values
max_wait_time_completed_calls="3"
avg_wait_time_completed_calls="10"
How can the average be greater than the max?
Body:
<request method="switchvox.users.callQueues.getTodaysStatus">
<parameters>
<account_id>1118</account_id>
<call_queue_account_id>1131</call_queue_account_id>
<start_date>4/19/2012</start_date>
<end_date>4/19/2012 3:39:03 PM</end_date>
<ignore_weekends>1</ignore_weekends>
<queue_account_ids>
<queue_account_id>1131</queue_account_id>
</queue_account_ids>
<breakdown>by_queue</breakdown>
<report_fields>
<report_field>total_calls</report_field>
<report_field>completed_calls</report_field>
<report_field>abandoned_calls</report_field>
<report_field>redirected_calls</report_field>
<report_field>longest_queue_length</report_field>
<report_field>avg_entry_position</report_field>
<report_field>max_wait_time_all_calls</report_field>
<report_field>avg_wait_time_all_calls</report_field>
<report_field>max_wait_time_completed_calls</report_field>
<report_field>avg_wait_time_completed_calls</report_field>
<report_field>max_wait_time_abandoned_calls</report_field>
<report_field>avg_wait_time_abandoned_calls</report_field>
<report_field>max_wait_time_redirected_calls</report_field>
<report_field>avg_wait_time_redirected_calls</report_field>
<report_field>max_talk_time</report_field>
<report_field>avg_talk_time</report_field>
</report_fields>
<format>xml</format>
<sort_field>account_id</sort_field>
<sort_order>asc</sort_order>
<items_per_page>50</items_per_page>
<page_number>1</page_number>
</parameters>
</request>
Response:
<response method="switchvox.users.callQueues.getTodaysStatus">
<result>
<callQueue account_id="1131" name="NPI Main" extension="1400" >
<my_status login_status="permanent" current_call_duration="23" current_caller_id_name="NPI__" current_caller_id_number="2066607315" calls_taken="31" login_time="" time_of_last_call="2012-04-19 15:33:27" total_talk_time="1507" avg_talk_time="48" max_talk_time="270" paused_time="" />
<overview callers_waiting="0" members_on_call="1" total_members="15" total_calls="45" abandoned_calls="0" redirected_calls="13" completed_calls_today="32" avg_talk_time="48" max_talk_time="270" avg_wait_time="3" max_wait_time="10" avg_entry_position="1" longest_queue_length="1" max_wait_time_abandoned_calls="0" avg_wait_time_abandoned_calls="0" [b]max_wait_time_completed_calls="3" avg_wait_time_completed_calls="10"[/b] logged_in_count="2" />
<detailed_view>
<queue_members>
(The rest of the response deleted for brevity)