Is there a way to have custom hold music depending on (in our case), the product that the customer is asking for. For example, call comes in, customer wants to buy a Toyota...we put them on hold (Park the call) and the hold music that is played is based on the current Toyota specials (which we would record). The next customer calls, wants a HOnda, and they get Honda music.
Is there a way to setup a "Parked Extension" with custom hold music?
Or, can we create an IVR that does the same thing?