The call rule is set to ring all and simultaneous rings both the extension and the ringer. I see now an error message in the server log which reads:
" Extension 649 created a loop by placing themselves in their own ringall rule. Hanging up to avoid problems."
This rule has been in place for months and the error began about a week ago.
Since yesterday I deleted this rule and phone rings and works properly now by itself. So, how do I get the bell ringer to ring? I also tried a call rule to place the bell ringer to ring all simultaneous by itself, but that did not work, same results, phone had no response.