Switchvox root user (Solved)

[orobbert]

I'm attempting to use the test suite to execute a users.voicemail.getList query on a mailbox. The Switchvox support tells us that we should use the "super administrator" to access this data, but using the admin account we have set up does not work. I suspect they are talking about the root user but we don't have the password for that.

Is there some way for us to access these API calls with the current admin that we have, or do we require the root in order to do this?

[barrangatan]

Hi - you should be able to run the API method using the default 'admin' account credentials (username: admin) that you'd use to log in to the Admin Web Panel. Alternatively, because it is a 'user' API command that is meant to be run by individual extension users, you can also use the extension user's credentials (username: ext. no; password: voicemail or numeric password) to run the API

Also there is no root access to the box as it's not supported.

[orobbert]

When I ran the command in the Digium test suite using the credentials of the extension I wanted to get data on (as per your suggestion) I got the following message:

<response method="switchvox.users.voicemail.getList">
<errors>
<error code="27168" message="Your account is not permitted to run this action." />
</errors>
</response>

[orobbert]

Bump.

[ricmarques]

Were you using the extension number or the account_id of the extension? They are not one and the same...

[barrangatan]

Sorry for not checking in sooner. Yes be sure that the account_id is used in the actual query as in my example below. Otherwise you will get the 'account not permitted' error you got:

Code: Select all

<request method="switchvox.users.voicemail.getList">
    <parameters>
        <account_id>1337</account_id>   --------> Use account_id, not extension number
    </parameters>
</request>

[orobbert]

Oh, I wasn't aware there was a difference. I will try that and see what happens. Thanks!

[orobbert]

Got this on the API test suite:

"Because of failed login attempts, you can no longer use this page. Please contact your Switchvox administrator to restore full access."

Would this be something I can clear myself from the admin panel?

[dpodolsky]

Yes. Login to the admin suite and goto Server -> Access Control -> Blocked IP Addresses, find your IP and click the "Unblock" button. You triggered the Switchvox automatic brute force prevention blocking feature in Switchvox. If you have an IP or network you trust then you can click on the "Acces Control Rules" tab and turn on the "Never Block IPs" for a particular network.

[orobbert]

I have successfully managed to use the API call on our server. Thanks for your help, everyone.