We will occasionally record calls by pressing the Record Call button in the App, using our Polycom IP560 phones - worked great until I upgraded over the weekend.
Got the following response from tech support:
Thank you for contacting Switchvox Support. Concerning the issue you are seeing, using the record call app on the phone is unfortunately an unsupported feature. Because of the updates to how Switchvox checks the status pf an extension in 5.5, you may need to do a full server reboot to ensure the new modules are properly loaded, as well as reboot the phones to make sure they are properly communicating with the new update.
Well - now what worked great and seeing all of the things fixed in 5.5, I thought I should upgrade. Now I will begin asking "what did you take out..."
When you try and record a call using the buttons on the phone to run the Phone App, on the phone you get the message "Errors Encountered: Missing the db parameter. You are not currently on any calls." - even though I am definitely on a call.
Can anyone else shed some light on what is wrong. I also stumbled over a PDF that said 5.5 was primarily to support Digium phones - so proceed to 5.5 with caution.